Why Global Rescue?

Global Rescue provides worldwide advisory, field rescue and evacuation services, in both medical and security emergencies. 

  • Field Rescue from point of illness or injury, no matter how remote
  • Evacuation to the home hospital of choice
  • Services provided up to $500,000
  • 24/7 advisory services from medical and security specialists
  • Medical oversight from specialists at Johns Hopkins Medicine
  • Paramedics deployed to member's bedside
  • Memberships start at $119



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When an emergency strikes in remote Northern Australia: “Global Rescue’s paramedic was incredible."

Global Rescue, medical evacuation

Marte Muelrath, Global Rescue Senior Specialist Paramedic Andrew Fraser (center) and Don Muelrath

When Don and Marte Muelrath decided to book a fishing trip off the coast of Northwestern Australia, they knew they were headed to a beautiful but remote environment.  After flying from the U.S. to Perth, the Muelraths boarded an aircraft that flew them to the tiny town of Exmouth, located on a narrow spit of land that juts out into the Indian Ocean.

The marine wildlife and fishing in this part of the world are outstanding and both Don and Marte were looking forward to an enjoyable trip.

Unfortunately, it wasn’t meant to be.  While en route to Australia, Marte began to experience belly pain that got progressively worse.  They arrived in Exmouth in the evening after nearly a full day of travel and Marte’s discomfort had worsened to the point where they sought a referral to the nearest clinic to have her examined by a doctor.

As soon as they arrived at the small hospital and had access to communications, Don contacted Global Rescue for help. 

“Not sure what is happening or what to do,” Don wrote. “We are about 22 hours of flight time from home. We live in Napa, California, and fly into San Francisco.”

As is often the case, local resources were limited. Marte had X-rays and an ultrasound but no MRI was available. The local physician diagnosed a potentially serious abdominal condition, but admitted that his diagnosis and ability to provide treatment were constrained by the lack of equipment.  As this was occurring, Marte’s pain continued to worsen.

After receiving contact from Don, Global Rescue Medical Operations personnel, supported by Johns Hopkins Medicine, engaged immediately with the attending physician. It was obvious that Marte required further imaging, diagnostics and treatment beyond what the small hospital could offer. 

After reviewing the records received from the hospital, Global Rescue’s medical team deployed a private, medically equipped aircraft to immediately transport Marte from Exmouth to Perth, where a medical center of excellence could provide further testing and treatment.  Senior Specialist Paramedic Andrew Fraser was also deployed from Global Rescue’s Bangkok Operations Center to ensure that the best possible care was delivered and that information was being transmitted in a timely manner.

At the hospital in Perth, Marte’s diagnosis was confirmed and she was provided with the lifesaving treatment she needed.

“Global Rescue’s paramedic was incredible,” commented Don. “His knowledge, level of attention, and ability to get things done made our unfortunate experience ‘endurable.’  He was with us daily for the eight days my wife was recovering in an Australian hospital.”

Marte was stable enough to travel after a little more than a week in the hospital.  Once she was ready to be discharged, Global Rescue’s Senior Specialist accompanied the Muelraths as they departed on the flight home. Upon arrival in Napa, California, Marte was admitted to a local hospital for further treatment.

Don, a fishing travel agent who runs Fly Fishing Adventures, noted that he is telling his clients about Global Rescue. “I’ve added the following to all our invoices for fishing trips: 'Global Rescue has provided a very meaningful and beneficial service for us both personally as well as for many clients and we strongly recommend their evacuation services.'”

“We had heard a lot of good things about Global Rescue, but our personal experiences with you were more than we could have wished for!”



MERS-CoV: Update

MERS CoV, Global Rescue

Last year, we posted a warning about MERS-CoV, or Middle East Respiratory Syndrome Coronavirus. This year, the list of countries affected by MERS has expanded significantly to include South Korea and China. As of June 12, 126 confirmed cases have been reported in South Korea, with 13 deaths. Approximately 3,680 other people are in quarantine in Korea and being monitored after contact with MERS-CoV patients.

According to data from the WHO on 11 June, 1,227 laboratory-confirmed cases of MERS-CoV have been reported worldwide, including at least 449 deaths, since September 2012. Thus far, MERS is most prevalent in Saudi Arabia, which has recorded over 1000 cases and 450 deaths. Meanwhile, the UAE has recorded 75 MERS-CoV cases, five of which were diagnosed in 2015. The UAE has the third largest number of cases in the world after Saudi Arabia and South Korea.

Before heading to regions affected by MERS, review risks, prevention and treatment.


The primary source of transmission is from infected animals to people working closely with the animals, with limited human-to-human transmission.  Camels are suspected to be the main animal source of infection but this has yet to be confirmed by health authorities and investigations regarding the source are ongoing.  The incubation period is 2-14 days.

Who is at risk:

--Older individuals (>65 years of age)
--Individuals with chronic diseases (e.g. heart disease, kidney disease, respiratory disease, nervous system disorders, diabetes)
--Individuals with immunodeficiency (congenital or acquired)
--Patients with malignancy
--Patients with a terminal illness
--Pregnant women
-- Children

Signs and symptoms:

--Shortness of breath
--May have gastrointestinal symptoms such as diarrhea, nausea or vomiting.

It should be noted that not all infected individuals will exhibit symptoms. Those who have traveled to affected regions should be cautious, regardless of their activities or outward symptoms.


There is no specific treatment for MERS-CoV infection.  The current treatment regimen involves supportive care to alleviate symptoms and provide support to vital organ functions.


1.   Observe good personal hygiene at all times.
2.    Practice frequent hand-washing (before handling food or eating, after going to the toilet or when hands are soiled). Use alcohol-based hand sanitizer if soap and water are not available.
3.    Avoid close contact with persons suffering from acute respiratory infections.
4.    Cover your nose and mouth with a tissue when you cough or sneeze, then throw the tissue in the trash.
5. Avoid touching your eyes, nose and mouth with unwashed hands.
6. Get vaccinated against influenza and meningitis. While there is NO vaccination against MERS-CoV, vaccinations against influenza and pneumococcal infection can help prevent these common infections that have symptoms similar to MERS-CoV.
9. If you are traveling to the affected regions and have pre-existing chronic conditions, consult your doctor prior to your travels for medical travel advice.
10. Should you become unwell with fever and cough during or after your recent travel (within two weeks) to affected regions, wear a mask and seek medical attention immediately.

See additional recommendations and guidance on CDC’s MERS website: http://www.cdc.gov/coronavirus/mers/hcp.html

Contact Global Rescue Operations at 617-459-4200 or operations@globalrescue.com with questions regarding MERS.

Parents' lawsuit of youth tour groups highlights importance of "duty of care"


sand fly, duty of care

(Photo credit: Centers for Disease Control and Prevention) 

As students travel abroad in increasing numbers, academic institutions are struggling to develop the strategies and resources needed to address developing risks.  Last month, the Los Angeles Times reported that two Jewish groups were sued by the parents of four Los Angeles high school students after their children contracted Leishmaniasis, a disease that causes painful skin ulcers. The parents state that the trip leaders took no precautions to protect or inform the students of the possibility of contracting the disease despite having “previous problems” with sand flies on past trips. The parents state that the school failed in its “duty of care” obligations to the students. Duty of care is a legal concept that requires organizations such as tour operators and academic institutions to disclose the risks of travel to travelers and provide suitable medical and security resources as necessary.

Another more severe example occurred in 2007 when a teenager on a school trip to China contracted an insect-borne illness while hiking. The illness permanently damaged the teenager’s fine motor skills and ability to speak. A court case later awarded the teenager $41.7 million because the school failed its duty to disclose potential hazards and duty of care once the illness occurred. Trip leaders did not warn the students that they would be in an area with insect-borne diseases, took no steps to reduce the likelihood of contracting the disease, and failed to recognize and treat the disease once it started. If a proper risk management system had been in place, all three failures could have been avoided.

Tour operators and academic institutions around the world must develop plans to keep their travelers and students safe. The U.S., U.K. and EU have all developed legal frameworks that require organizations to have risk assessment and crisis management plans in place. These duty of care laws can have severe consequences for organizations that do not have proper protocols. Many organizations have developed uncoordinated solutions that look good on paper, but fail to provide sufficient support to their travelers in times of crisis.

We developed the Global Rescue Travel Risk and Crisis Management (TRCM) program specifically to help tour operators and academic institutions fulfill their duty of care obligations. Our TRCM program provides critical pre-planning and assistance, ensuring the highest likelihood of preventing emergencies and having positive outcomes in an emergency.  With Global Rescue’s TRCM program, tour operators and academic institutions can be proactive and prepare for potential threats to travelers rather than just react to an emergency and face the consequences.

To learn more about the Global Rescue Travel Risk and Crisis Management Program, contact us at memberservices@globalrescue.com or 617-459-4200.



“Never in a thousand years did it ever occur to me that I would be the one that needed the help from Global Rescue.”-- The Angie Heister story, Part II

Angie Heister, Global Rescue

Angie Heister and her husband, Robert

In Part I of Angie Heister’s story, she described the horrific attack by a Cape buffalo in Zimbabwe four years ago. Global Rescue conducted a medical evacuation and deployed our paramedics to her bedside.

In Part II, Angie is back home in Dallas after Global Rescue evacuated her from Johannesburg. She shares her struggles with transitioning to her new life, along with the satisfaction of mentoring others and of traveling again.

Part II

Coming home

We were back in Dallas on the way to Baylor and the Global Rescue paramedic told the driver to slow down on the turns since I didn’t have good balance.  He was watching out for things like that. He took the best care ever, ever, ever.”

After approximately six weeks in rehab, Angie was discharged to go home in August 2011.

“The first six months were pure hell,” said Angie. “You have to learn to take care of your bladder and your bowels, and trying to transfer and not fall, just so much. We had to have our bathroom remodeled because I couldn’t get in the shower. I had hired a caregiver to stay with me.  At first I had to have 24- hour support, so it was the caregiver, my daughter, and my husband. Gradually I got stronger and started with two hours all by myself. It was May 2012 before we let the caregiver go and I was truly ok just to be by myself in the house.

“To put it in perspective, I was a software consultant before the accident.  I traveled a lot. I was executive platinum and traveled 100,000 flight miles a year. I was at home two weekends a month usually.  I went from that lifestyle to a complete shut-in except for weekends. It was a shock. It just turned my life upside down."

Looking ahead

Four years after that fateful day, Angie maintains a positive outlook on life, despite remaining paralyzed from the accident.  Her determination brought her to where she is today, enjoying traveling and her independence while helping others cope with the transition to life in a wheelchair.

“I took classes so I could drive again in October 2012, and bought a van that is modified with a ramp and hand controls. It was months before I dared to get on the highway. It was like learning to drive again but I was terrified.  Now I drive to a lot of places every day by myself, even the highway. It’s no big deal but it really took a long time to get back to that. Now I’m perfectly good: I go places by myself all the time. If my husband is out of town, I’m ok in the house by myself, even during the night.

Importance of mentoring

“I had incredible support early on. There was a lady named Lynn I had worked with and when I was lying in the hospital in Africa, I remembered her coming to work in a wheelchair. There wasn’t anything special about it.  To me, she’s superwoman. She has been in a wheelchair for 30 years and is so strong and independent. She won a silver medal on horseback at the Paralympics in Australia. Lynn would come over and show me things. For example, I was having trouble getting up a little one-inch step from the garage into the house. Now it’s no big deal, but at the time I didn’t have the balance or the strength, so she showed me a different way to do it. She told me that there were things like this they’ll never show you in rehab. You’re only going to learn this from other people in chairs. She was so right.

“I'm actually mentoring some ladies now. Statistically, people who end up with spinal cord injuries are usually young males between 15 and 30 years old, basically risk takers. A 50-year-old grandmother is not your usual spinal cord injury patient. So, occasionally when they have ladies who have gone through some car wrecks or other accidents, (Baylor) has called me. I try to help these ladies and tell them that when I came home from the hospital, I couldn’t do such-and-such either, but I do it all the time now. I try to give them that encouragement and tell them to keep working at it.

“Lynn told me it would take two years to adjust, but I think it’s more like three. Most days now it’s no big deal, but occasionally I have a bad day or something happens that I can’t do and it’s so frustrating. The whole family has adjusted. They say it’s not just the individual who goes through this; it’s your whole family because everybody has to adjust. It took a long time to get there and it took a lot of work and a lot of support from family.

Traveling again

“We’ve started traveling,” continued Angie. “It took about a year but we’ve gone to Los Angeles several times to see family. My husband and I took a vacation and traveled to New England in September. We’ve been to Vegas a few times, and to Florida and North Carolina.  We travel a lot so that’s good.

“During one of our trips, we spent an evening with one of the Global Rescue paramedics who deployed to help us.  It was wonderful to see him. What does this tell you about the people at Global Rescue when, so many years later, we’re still staying in touch?”

Angie’s advice

“As I look back, I’m so thankful that we had a Global Rescue membership before we traveled,” said Angie. “My husband had been to Africa twice before and had had such a wonderful time. He loved it and wanted to share that with me. I was going with him on this trip. I’m the non-adventurous type and I insisted that we get it. He had seen Global Rescue at one of the safari conventions and was familiar with it so we bought the memberships.  It never occurred to me I would be the one who would need it. I was always thinking, ‘It’s going to be my husband. What if something happens in the middle of the hunt or if he gets hurt by an animal?’ Never in a thousand years did it ever occur to me that I would be the one that needed the help from Global Rescue. I’m guessing it would have cost somewhere between $100,000 and $300,000 to get me home had we not been Global Rescue members.

“Any time my friends are traveling anywhere, I tell them they must get a Global Rescue membership.   People don’t understand that travel insurance is so different than having Global Rescue personnel come to you and personally take care of you and bring you home. I can’t imagine my husband being able to get me home alone and having no one else to help me make the flight home. It’s just not the same when you’re in that kind of situation. You really need what Global Rescue provides. You need somebody there who has access to resources and experience and knows what to do, because you’re just lost and in shock and you just don’t know what’s going on. You’re so short sighted, just trying to get through the next day. You think, am I going to be breathing again tomorrow? You’re not in any kind of shape to be making arrangements to fly home.”

Angie’s advice for travelers:

--If you’re traveling to an area that’s not very well developed, do some research to get an idea of what hospitals and services are in the area. Is it like the U.S. where you get treated and then pay or do you have to pay before they admit you?

--Check whether your health insurance works in places you are traveling to and determine if you should purchase a special health insurance policy.

--Carry a satellite phone and extra batteries.

--Have a Global Rescue membership.

“I’m one of your best salespeople,” said Angie. “Anytime anyone is traveling, I tell them, ‘You’ve got to get Global Rescue.’ I can’t even imagine what would have happened had we not had Global Rescue. I would have ended up in Zambia in a less-than-stellar hospital. I might not even have lived had I not gotten to a tier-one trauma center. I would have gotten an infection in that wound. The fact that I never got an infection is a miracle and I know it’s because I got to a good hospital. As you probably know, I think very highly of Global Rescue.”

"It was four seconds from the time I saw the animal until it gored me." -- The Angie Heister story, Part I

Angie Heister, Global Rescue
         Angie Heister and her husband, Robert

Part I

Walking through the Tsitsingombe River Valley in Zimbabwe four years ago, Global Rescue member Angie Heister had no idea that her life was about to change dramatically. Angie and her husband were 10 days into their trip.

“Our guide was shooting birds to cook for us for lunch,” said Angie. “We’d already finished the dangerous game hunting and were in an area where we believed there weren’t any buffalo.  We were going down a dirt road with the grass about 8 feet tall around us.  With the direction of the wind and the noise we’d been making, that buffalo really should not have been there. He should have gone. Animals will usually run away when they see you but this animal didn’t. He waited for us. You never know what’s in the mind of a wild animal, but I often wonder if maybe he was injured and didn’t want to move, and we got too close and scared him. It was a loud sound, almost like a roar. I yelled ‘lion’ and took off running before I saw the animal.”

The male Cape buffalo emerged from behind a ziziphus bush and came rushing toward Angie and her husband. The bull first hit Angie’s husband, knocking him over. Angie was next.

“It was about four seconds from the time I saw the animal until it gored me. It just happened so fast,” she said. “The horn gored me, and I was thrown. What I didn’t know at the time was that it dislocated my spine. The animal had knocked my husband unconscious. The next thing I know, I’m lying on the ground. I’d heard stories about these animals and how mean they are, so I was trying to cover my head with my arms because I was expecting the animal to come back. That’s the reputation they have.  It’s a miracle that the animal did not come back. He kept going.

cape buffalo

“I realized I couldn’t move my legs but I wasn’t really processing what that meant,” Angie continued. “I didn’t realize that I was bleeding.  The professional hunter came over to assess the situation. He and the guide realized I couldn’t walk, but didn’t realize how much I was bleeding. I knew was having trouble breathing, and it was all I could do to say, ‘I can’t breathe. I can’t breathe!’  We didn’t know it at the time but my ribs were broken and my lungs had collapsed.”

Angie was losing blood quickly, with a gaping wound on her left side. Their guide attempted to stanch her bleeding before bringing her to the nearest suitable landing area for a helicopter. He called Global Rescue.

A helicopter arrived within an hour and transported Angie to a facility in Victoria Falls. In the emergency room, she was stabilized and her injuries were assessed. She had no sensation in her lower extremities and had lost a life-threatening amount of blood.

Global Rescue physicians consulted with Angie’s attending physician and recommended that Angie be transported immediately to South Africa. Global Rescue performed a medical evacuation, bringing Angie via a medically equipped jet to a world-class trauma center in Johannesburg.

“Luckily it was decided that Global Rescue could take me to Johannesburg, which was a fantastic thing,” noted Angie. “It was a tier one health center -- a fantastic hospital with great medical care. Later, I did some research which confirmed it was a really great hospital. But at the time, all you know is that you’re in a country that you didn’t plan to go to, you’re in a hospital, you can’t move your legs, and you can’t feel your legs. You just don’t even have any idea what’s ahead.”

In Johannesburg, Angie was evaluated by neuro and trauma surgeons. In the meantime, Global Rescue dispatched the first of three paramedics to oversee her care. After a thorough review of Angie’s condition with specialists from Johns Hopkins medicine, the physicians determined that she required emergency surgery to fuse the vertebrae in her spine. The buffalo attack left her spinal cord severely bruised and her lower extremities would remain paralyzed for an unknown period of time.

“The trauma surgeon cleaned out the wound and tried to determine the extent of my injuries while trying to keep me alive,” said Angie. “The doctor later told me that the wound was big enough to fit his wrist and forearm through, and that he could see my bowels and the bottom of my lungs.  It really is unbelievable that the horn didn’t hit an artery and I didn’t bleed to death. They said my spinal cord was dislocated and they needed to do surgery, but it would probably be two weeks before I was stable enough for that surgery. They put rods in my spine, and the doctors told me the area was very bruised and swollen.

“Global Rescue sent over their first paramedic to assess my situation,” Angie continued. “My husband was still in shock. Family had asked if they should come over but he told them no because he still didn’t know what was going on. He said several times that it was a tremendous help to have Global Rescue’s paramedic there to sit down and explain to him all the different things that were happening to me, and to say ‘we’re checking everything that they’re doing and what they’re doing is the right thing.’ You just can’t imagine the feeling when you’re that far away from home and in shock. You just can’t process what happened. Having Global Rescue there was an incredibly important thing.

“Global Rescue sent a second paramedic who took charge of gathering all of the medical tests and coordinating with the doctors there to validate that I was getting the right treatment.  Before the accident, I was a health nut.  I worked out four or five days a week, running and lifting weights.  I was in reasonably good shape. After the accident, I had trouble even holding a fork.”

As rehab progressed, the Global Rescue team worked closely with Angie on her options for rehabilitation back in Dallas.

“Global Rescue started the conversation about where to take me when I got home,” said Angie.  “I didn’t know anything about rehab centers, yet it looked like I would have to go to one. At this point, I didn’t realize that I would be paralyzed for the rest of my life, you know? My thinking was, I had the surgery and the doctor said I’ve got to give it six months. I thought I would start working on learning how to live like that, just in case. I wasn’t going to wait six months before trying anything. But it hadn’t set in mentally that this was going to be the new world.

“We were looking at rehab places in the suburbs of Dallas Metroplex.  Now I laugh when I drive around and see all these little places because most of them are guaranteed to get you back on the football field really fast. They’re all geared toward a high school sports injury. I didn’t realize what a specialized rehab it is for spinal cord injury.  Global Rescue had been recommending Baylor as the best one.  As I look back, so much of the advice we received from Global Rescue was so critical because at the time, we just didn’t know anything.

“At the same time, Global Rescue began to discuss how we would be getting back home. There were countless logistics that Global Rescue handled that we would never have considered – what type of aircraft, ideal countries in which to refuel, and on and on.  The medical oversight by Global Rescue was fantastic. The Global Rescue paramedic suggested that I do more rehab before I traveled. At the time, I thought he’d lost his mind. Now looking back, I can see that he was 100% right.

“Having the Global Rescue team look at my situation and say, ‘In this many weeks you should be so much stronger and then you should be able to do this’ – well, it was just imperative. I don’t quite have the words to explain how important it was having Global Rescue help us figure out where we were going to be in a day or a week or a few weeks, because we were just lost.

“After I was moved to the rehab unit of the Johannesburg hospital, I was learning how to transfer from the bed into my wheelchair or from the wheelchair into another seat. It’s a very hard thing to learn. A few days before we were scheduled to travel, Global Rescue’s third paramedic arrived. He was wonderful.  I can’t even imagine had it been just my husband and me trying to get home. There’s no way physically we could have done it.”

Global Rescue evacuated Angie back home to Dallas.

(Part II to follow)

After "Walking the Nile": Q&A with Explorer Levison Wood

Levison Wood, Global Rescue, Walking the Nile

(Photo courtesy of Levison Wood)

Global Rescue member Levison Wood is a British explorer, writer and photographer who recently finished walking the entire length of the Nile River, the first person ever to do so. During his journey, Wood succeeded in raising funds for charities including the Tusk Trust and the Soldiers’ Charity.

Wood served as an Officer in the British Parachute Regiment, where he was deployed to Afghanistan in 2008. Since then, Wood has combined his passion for writing, photography and adventure. His work has been featured in a variety of media, including National Geographic and the BBC. His Nile journey was filmed and broadcast on Channel 4 in the UK and Animal Planet.

Global Rescue interviewed Wood back in 2013 before he embarked on his expedition, and recently had the opportunity to speak with him about his incredible Nile adventure and his plans for the future.

From the many months of your Nile journey, is there one highlight that stays with you more than any other?

There were some real highlights and some real lows. You may have heard about the tragic death of Matthew Power. That’s obviously an enormous tragedy that happened during the expedition. Of course, there were some incredible times as well. Looking back at the journey, it’s definitely positive. What will stay with me the most is the ascent of humanity, the fact that wherever I went, I was generally looked after very well. People were in incredibly hospitable, kind and generous.

Any close calls for you?

Yes, there were certainly times in international parks where I had some very close calls with wildlife. I was chased by a hippo and snapped at by a crocodile, those sorts of things. There were a couple of occasions in the desert where we were very close to running out of water. That’s all part of accepting the risk of an expedition of this nature.

How did you prepare for a journey like this?

I spent three years planning, so I really did my homework. There weren’t any surprises except for how mentally tough it was. Physically I was prepared, and physically I was ok because I had done my training. Africa has such a bad rep in some respects that all you hear about is the war and poverty and all those things. In fact, what I came away with was really incredible stories of entrepreneurs and the fact that people aren’t completely reliant on aid and can actually get along in life and are generally pretty happy.

How does it feel to come home after walking the Nile?
It’s definitely a welcome relief. It’s good to get back and, I wouldn’t say relax, but it’s good to be in one place for a while. I’ve been back since September, so it’s been a few months and I think that’s needed in this line of work. To make a success of exploration as a career, you have to be ready to give talks, write books, and speak with media. That’s six months doing your job and six months doing all the work behind the scenes.


Levison Wood, Global Rescue, Walking the Nile

(Photo courtesy of Levison Wood)

You were inspired at a very young age. Now you are inspiring a new generation of young explorers. Do you receive letters or emails from young people asking about your trip?

Yes, it’s really cool to be able to inspire the next generation. I’ve done many events at various schools and colleges. It’s really great when you get messages of support from people that you’ve inspired. Two people I’ve never met sent me messages saying, ‘Lev, I was fighting cancer and watching your journey really inspired me to carry on.’ When you read things like that, it makes it all worthwhile.

What’s next?

Actually, I have my next journey planned out. I’m going away again this June on the next big expedition. I’m afraid I’m sworn to secrecy at this stage. It’s going to be about four months, so a bit shorter equally interesting and equally challenging.

On the ground in Nepal: Global Rescue’s Andy Fraser


Andy Fraser, Nepal earthquake, Global Rescue  

Andy Fraser

In the wake of Nepal’s earthquake and avalanche, which left thousands dead and hundreds of climbers stranded on Everest and other mountains, Global Rescue has spent the last 5 days responding to more than 100 requests for help.  As one of the first responders on site in Lukla, our personnel triaged more than 200 humanitarian cases arriving by helicopter from the Mt. Everest region, working to support Nepalese government and other aid workers handle the very large number of cases.

We have deployed teams of paramedics and former military special operations personnel to Nepal and have executed over 45 rescues, evacuation and support operations.

Global Rescue Senior Specialist and paramedic Andy Fraser was preparing to provide support during the Himalayan climbing season and was among the foreigners in Nepal who experienced the earthquake.  Andy, who works out of Global Rescue’s Bangkok Operations Center, specializes in remote area work and recently spent six months working in Zambia helping to train police, fire brigade and safari guides in wilderness trauma medicine. Andy previously served as a member of the Solo Rapid Response Unit with the London Ambulance Service, and has worked throughout in the Middle East and China.

Below Andy shares some thoughts on being one of the first responders in the midst of the devastation.

Tell us about your experience immediately after the quake struck.

I was in Lukla at first light on Sunday morning, triaging sherpas and climbers being brought down from Everest. It was relentless, lasting approximately six hours, with helicopters constantly bringing in casualties. I triaged in the helicopters and policemen stretchered the victims into the airport building which we had been commandeered and made into a field hospital.

What types of injuries were you seeing?

The injuries were traumatic in nature due to the avalanche – lots of fractured legs, arms, backs, necks and head injuries. Dr. Monica from Lukla hospital and I ran the operation. We triaged approximately 200 cases in 24 hours.

How is morale for those involved in the rescue effort, yourself included?

I can’t speak for others, many who are just arriving in the last day. For me, it’s just heartbreaking for the sherpas after last year.






Global Rescue conducts final evacuations from Everest Camps I and II


In the aftermath of Nepal’s earthquake which left thousands dead and hundreds of climbers stranded on Everest, Global Rescue has successfully extracted members of the final group of 18 climbers from Camp 1 and Camp 2. Global Rescue coordinated the evacuations with its contracted air providers in the Himalaya. 

Global Rescue member Patrick McKnight wrote in his account of his rescue from Camp 1: “Global Rescue saved the day -- they were the only ones with a heli up there & they got everyone down."

Rescue operations conducted by Global Rescue personnel in Nepal include:

- Triaging more than 200 humanitarian cases at Lukla in the first 24 hours after the quake;

-  Coordinating the evacuation of all Global Rescue members and others trapped at Camps I and II on Everest on April 28;  

- Continuing to respond to over 93 requests for help and supporting 46 active rescue and evacuation operations.

More than 4,300 people have been killed and more than 8,000 others injured following a magnitude 7.8 earthquake, the worst in nearly a century, that struck near the capital, Kathmandu, and the second-largest city, Pokhara, on April 25.  Local media have indicated at least 900 fatalities in Kathmandu alone.

Global Rescue has deployed additional personnel to join its teams already stationed in Nepal. The company continues to communicate with and provide support and advice to clients and members in the region and is actively coordinating air resources for rescue and evacuation missions.

“Our immediate priority following the quake was to ensure all of our clients were uninjured and to get everyone off of the mountain to base camp.  We’ve accomplished that,” said Global Rescue CEO Dan Richards. “We face significant challenges with food and potable water in short supply in the area, and weather impacting both rotary and fixed wing flights throughout Nepal. Our teams are working around the clock under quite challenging conditions and accomplishing extraordinary things.”

Global Rescue has performed rescue and evacuation missions in Nepal every season for more than a decade, typically conducting dozens of helicopter evacuations in the Himalaya each year.  Global Rescue deploys medical and security teams, including former military special operations personnel, critical care paramedics and physicians, around the world to personally respond to members facing emergencies. 

To request assistance, please contact Global Rescue Operations at 617-459-4200 or operations@globalrescue.com.


Global Rescue engaged in rescue operations following Nepal earthquake


Following the worst earthquake to strike Nepal in almost a century, Global Rescue is actively engaged on the ground conducting rescue operations for clients and members impacted by the tragedy.

The earthquake resulted in hundreds of deaths, injuries, and at least one reported avalanche on Mount Everest. The quake struck on Saturday shortly before noon local time with an epicenter approximately 50 miles from the capital of Kathmandu.

Global Rescue is deploying additional personnel to join its team already in Nepal for the Himalayan climbing season. Following the quake and avalanche, we are communicating with and providing intelligence to clients and members in the region to ensure their safety and are actively coordinating air resources for evacuations.

“This tragedy is heartbreaking, particularly after the events of the 2014 climbing season,” said Dan Richards, CEO and founder of Global Rescue. “The scale of the disaster is very large and our operations teams are working around the clock to ensure the safety of our clients and extract those who need it to safety.”

Global Rescue’s trained personnel have been conducting rescue and evacuation missions in Nepal every season for more than a decade. Global Rescue typically performs dozens of helicopter evacuations in the Himalaya each year. The company regularly sends its medical and security teams, including former military special operations personnel, critical care paramedics and physicians, around the world to personally respond to members facing emergencies.

To request assistance, please contact Global Rescue Operations at 617-459-4200 or operations@globalrescue.com.

“When we were hit by windshear, I knew the plane was going to crash”-- Global Rescue member Eric Lundahl's story

Baja California, Global Rescue, Eric Lundahl

A plane crash in San Felipe, Mexico, caused extensive damage to Eric Lundahl’s Cessna 182, injuring Lundahl and his copilot

Global Rescue member Eric Lundahl, the owner of a sport fishing company, travels between Northern California and Baja Mexico monthly, often piloting his own Cessna 182.  Recently retired, the 61-year-old Lundahl became more heavily involved in his La Paz-based business. “I knew I would be traveling monthly, back and forth, for the next three to five years.  I decided it would be good if I had some sort of emergency coverage.”

Lundahl, a life-long pilot, purchased a Global Rescue membership in January 2014 as a precaution.  “Traveling these distances through Baja can have its challenges and dangers,” he said. “I had no idea I would need Global Rescue so soon!”

Lundahl left La Paz one morning in early November 2014, heading for his first stop near the U.S - Mexico border. But this was not to be a typical flight. “The winds were up pretty good, blowing 29 knots from the north,” he recalled. The heavy winds slowed his travel and made it necessary for an unscheduled landing in San Felipe, Mexico, for fuel. Upon final approach, he experienced windshear, which was “like the hand of God pulling the airplane into the ground.” 

The airplane hit the ground 50 yards short of the runway, skidded on to the runway, and came to rest.  Both Lundahl and the copilot were knocked out at the time of the landing. “Fortunately, we didn’t roll the airplane over,” he recalled.

Global Rescue, Eric Lundahl

Site of Eric Lundahl’s plane crash in San Felipe, Mexico

All four people on board were able to get free of the wreckage. Lundahl and his copilot had serious injuries which would require transport to a U.S. trauma center.

“My copilot was hurt fairly bad, and he was still unconscious,” said Lundahl. “I didn’t think I had any broken bones so I was able to get out of the airplane. I was loaded into a fire truck that arrived on the runway and was taken to the local clinic, where services were very limited. I mentioned that I carry Global Rescue, which is exactly for this kind of emergency. I called Global Rescue and explained what had happened. That’s where Global Rescue stepped in and saved me,” Lundahl said.

The Global Rescue operations team sprang into action.  “Every 30 minutes, I had a call from Global Rescue. They would call just to check on me, make sure that I was conscious, aware and being cared for, which was very good. Not long after, a very clean ambulance with an English/Spanish speaking doctor and a paramedic arrived, all arranged by Global Rescue.”

Lundahl was transported by ambulance to the border. “The crossing of the border into the United States can be horrendous – a couple of hours – in an automobile. For us, it was seamless. The Customs people knew who I was. They even knew that I had Global Rescue coverage.”

Once in the U.S., Lundahl was transported by helicopter to a San Diego trauma center.

“I got to my room and Global Rescue called to check that I was in my room and was well taken care of.  The next morning, I was pretty surprised when a young man walked into my room and said, ‘Hi, I’m your Global Rescue paramedic.’ He was there to oversee my medical care and to make sure I got home safely.  That was over and above what I expected. I did not expect that level of service.”

Lundahl underwent a battery of tests and remained in the trauma center for a couple of days.  “I don’t care much for hospitals and was itching to get out of there.  Global Rescue’s paramedic was very good about calming me down and making sure I got the proper care.”

Lundahl’s injuries were mostly facial, including a cut which severed all the nerves from the right side of his face. A few teeth were missing and he suffered a fractured bone in his jaw. Global Rescue’s paramedic remained with him until he was discharged and well enough to travel home.

Lundahl is on the road to recovery. “I am doing quite well, though still a little sore. I apparently crushed my right hand too. My face is still a little numb, but I’m coming back.  Not bad at all.”

Lundahl is thankful he made the decision to purchase Global Rescue.  “For 329 dollars a year for an individual medical membership, it’s very reasonable for the kind of coverage Global Rescue offers, so I decided to purchase it. I didn’t think I’d need it quite as soon as I did. Boy, am I glad I bought Global Rescue.”

Based on his experience with Global Rescue, Lundahl is spreading the word. “My sport fishing business handles more than 1,000 clients a year who travel in and out of Mexico.  We’d like to make sure that all of our clients are aware that Global Rescue offers this type of coverage. I also give several talks to flying clubs every year. You can be sure that I will bring up a few photographs of the crash and tell them, ‘Global Rescue is how you handle it.’”

Lundahl concluded:  “Global Rescue’s service was superb. I would recommend no other.”

Eric Lundahl, Global RescueEric Lundahl catches a Rooster while fly fishing in the Sea of Cortez








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