Global Rescue News

“If not for Global Rescue and my wife, I don’t know if I would have pulled through.”

Posted by Member Services on Fri, Aug 19, 2016 @ 13:08 PM


Scott Garrett was just two days into a safari in Namibia when an infection developed from an airborne source began to attack his immune system. Garrett had a membership with Global Rescue, but he never thought that he would need help. He was wrong.

“I was on a safari in the backcountry of Namibia when my wife, who was with me, noticed that my breathing had become labored and my respirations were off,” said Garrett. “I hadn’t realized a difference, as I have a bit of asthma. On the fourth night as I was coughing up blood, I finally realized, ‘Okay, this is much more than I thought.’

“My wife initiated correspondence with Global Rescue, and we headed to the hospital that was recommended for me. I was admitted immediately into the ICU, where I met Justin, the Global Rescue paramedic who arrived as my medical escort. He was a lifesaver, overseeing my care and communicating with my doctor.

“We found out that I had caught some sort of rapidly-developing airborne bacteria. I had double pneumonia with over 30 percent of my lung tissue infected, and my kidneys had started to show distress. This exotic bug I had was just eating me alive!

“Justin was a good liaison for us, meeting with doctors and at the same time coordinating with Global Rescue’s home base to get us back to Houston. During the 25 hours of travel back to the U.S., Justin monitored my oxygen saturation levels, and then followed us home to ensure my safety.

“Now, I am healing and getting better. I am on Day Four of a 10-day medicine regimen, and I suspect I’m on the mend to a full recovery. I didn’t realize how sick I was until I got back home and my wife said to me, ‘You could have died from this.’ Without the whole team, the doctor in Namibia, my wife, and Global Rescue, this could have been a really tragic story.

“I couldn’t believe the service I received from Global Rescue. You expect this type of assistance for an injury, but not for an illness like this. I still get texts from Justin checking on me. What Global Rescue provided just blew me away.

“I can’t say enough good things about all of the help I received. Now, whether it’s a domestic trip or overseas, I won’t ever be without a Global Rescue membership, because it truly was a rescue.” 


Topics: medical evacuation, Hunting, Africa

Global Rescue's Tim Koeth summits Kilimanjaro

Posted by Member Services on Thu, Jun 16, 2016 @ 12:06 PM

Tim Koeth, Kilimanjaro, Global RescueGlobal Rescue’s Timothy Koeth recently ascended Mount Kilimanjaro, the highest peak on the African continent.  Tim, an avid hiker, said his trek up to Uhuru Peak on Mt. Kilimanjaro was one of the most difficult hikes he has ever undertaken.

The summit of Mt. Kilimanjaro stands at 19,341 feet and the route up to the summit crosses through a number of vegetation and climate zones.  Every year, thousands of climbers from around the globe venture to Tanzania to attempt the climb, yet only approximately 65% reach the summit.

While Mt. Kilimanjaro is regularly climbed by thrill-seekers of all ages, there are a number of practical concerns that must be considered on every trek. Some dangers of climbing at altitude on Mt. Kilimanjaro are Acute Mountain Sickness (AMS), High Altitude Cerebral Edema (HACE), and High Altitude Pulmonary Edema (HAPE).

AMS is characterized by nausea, vomiting, fatigue, insomnia, dizziness, and lightheadedness, primarily caused by a lack of appropriate acclimatization or over-exertion.  AMS is not a severe illness and is, in fact, common amongst high altitude hikers.  HACE and HAPE, however, are potentially life threatening.  HAPE and HACE are characterized by headache, disorientation, memory loss, psychotic behavior, chest tightness, among other serious signs and symptoms.

While some members of Tim’s group had symptoms of AMS and general discomfort on the trek, all of those who attempted the final ascent made it to the summit. Tim attributes the group’s 100% success rate to the supporting attitude of the hikers and the expert guides and porters from Ringo Tours who provided meals, camping accommodations, and support throughout the journey.

Congratulations, Tim!

Topics: adventure travel, Travel Health, climbing, American Alpine Club, altitude sickness, Helicopter Evacuation, medical evacuation, Africa

World Malaria Day: What you should know

Posted by Member Services on Mon, Apr 25, 2016 @ 14:04 PM
world malaria day, Global Rescue

In recognition of World Malaria Day (April 25), the Global Rescue Medical Operations team would like to share some important reminders about prevention and treatment of this life-threatening disease.

Malaria is found most often in Africa, Southern Asia, Central America, and South America, and is relatively rare in the United States. The disease is caused by a bite from a parasite-infected mosquito. Symptoms of malaria can include fever, chills, sweats, body aches, and muscle pain. Fever that goes away and returns is fairly common. Nausea, vomiting, abdominal pain, backache, and dark urine are also possible symptoms. More severe forms affecting mental status and organs typically require hospitalization.  Left untreated, malaria can be fatal.

1.       How do I know if malaria is an issue where I’m traveling?

For updated information on countries with malaria, use the resources available through either the Centers for Disease Control and Prevention (CDC) or the World Health Organization (WHO).  Both of these organizations have maps with malaria risk levels indicated by country, and for regions within countries as well.  Global Rescue members can contact Global Rescue for specific malaria advice, or can access country-specific information using the Global Rescue Mobile App. It is important to consider the time of year of your travel.  If a country has malaria, there is usually some seasonality to it. Typically malaria follows the rainy season, and is particularly active in the middle to the late part of the rainy season when water is pooling in areas; standing water allows malaria-carrying mosquito larva to populate. Additionally, the more rural your destination, the higher the likelihood of malaria being a concern.

2.       Who is at greatest risk?

Anyone who is not native to an area certainly faces an increased susceptibility to malaria.  There is a level of tolerance that develops over time in those who are born and live in areas with malaria.  A look at global statistics shows that greater than 75% of people who die from malaria are children under five years old. Weigh carefully any decision to travel with children to malaria-prone areas as they are the group that is most at risk for negative outcomes if malaria is contracted. The elderly are the next at-risk population, and the third class of traveler at an increased risk is pregnant women.

3.       How can I protect myself?

Take precautions such as wearing long sleeves, using DEET repellants to ward off mosquitoes, and sleeping under netting. Most countries typically have mosquito nets in stores and even supermarkets, but if you’re concerned that you won’t be able to find them, it is a good idea to buy them in advance. The insecticide treated nets are best. People sometimes pre-treat their clothing, too. There are anti- malarial prophylactic medications (preventative therapies) that one can take. It is important to note, however, that none of these treatments is 100 percent effective.  Seek advice from your regular healthcare provider, or a provider experienced in travel medicine to help decide which of these medications might be best for your individual health profile.

Again, it is always a good idea for travelers to check in with their primary care provider or a travel medicine professional before traveling for a detailed discussion of their risk for malaria.

Topics: adventure travel, Travel Health, Medical Advisory Services, Business Travel, air aimbulance insurance, Africa

"If it weren't for Global Rescue, I probably wouldn't be here."

Posted by Member Services on Thu, Apr 7, 2016 @ 10:04 AM

Melissa Corn, Global Rescue, medical evacuation, South Africa

Global Rescue Associate Director of Medical Operations Devon Davis, MD (l), Geoffrey Corn, Missy Corn, and Global Rescue Supervisor of Medical Operations Patrick Longcore.

On safari in the Eastern Cape Karoo region of South Africa in January 2016, Global Rescue members Missy and Geoffrey Corn were having the time of their lives. It was their fourth trip to Africa and the couple was looking forward to creating memories of a lifetime. Little did they know that Missy was about to suffer a potentially life-threatening stroke on the first day of their trip, thousands of miles from home.

Global Rescue received a call from the outfitter for the Corns’ trip. The caller urgently stated that Missy was suffering from signs of a stroke -- facial drooping, left arm and leg weakness, confusion, and speech difficulty.

With time of the essence, Missy was immediately transported to the hospital via ambulance after an evaluation by a local physician.

Preparing for the worst

Global Rescue Operations personnel immediately contacted the hospital, liaising with Missy’s physician there to discuss treatment. The company deployed one of its physicians and a critical care paramedic to Port Elizabeth to Missy’s bedside to oversee her care and later evaluate her stability for a flight back to a hospital close to home.  

Upon arrival at the hospital, Missy underwent radiological studies showing an ischemic stroke and large arterial clot in the right brachial artery.  She was admitted to the intensive care unit for care and observation. Subsequent radiology revealed progression to a hemorrhagic stroke but no other new brain injury.

While in South Africa, Global Rescue’s medical personnel helped to obtain Missy’s medical records for Global Rescue doctors to review.  Through a consultation with Johns Hopkins Medicine, with which Global Rescue has an exclusive relationship, physicians there agreed with the Global Rescue medical team’s assessment and guidance on continuing medical care.

The Global Rescue team evaluated transport options. Determining Missy’s case to be critical, the team initiated an air ambulance to conduct medical repatriation back to her home hospital.

An unexpected delay

Then, a further complication: radiological studies of Missy’s lungs showed the presence of multiple pulmonary emboli, including the main pulmonary artery. The critical nature of her condition required cancelling the air ambulance evacuation based on the possibility of it proving fatal (the jet had traveled from Europe and was refueling in Namibia at the time the mission was scrubbed).  With the presence of new clotting, an anticoagulation medication was needed. Yet, due to the previous discovery of bleeding in Missy’s brain, this medication could potentially cause further bleeding and also prove fatal. 

 With no other option, anticoagulation was initiated and she was transferred to the ICU for close observation.

After spending the weekend in the ICU and developing no new issues with the medication, Missy was transferred to the general ward. Over the next two weeks, she worked with physical therapy and our deployed personnel as she prepared for her return to the U.S. 

Based on improvement in her condition and the physician’s recommendations, Missy was finally determined to be fit to withstand the long flight home after [another week] of rehab and stabilizing care. Global Rescue medical personnel identified a comprehensive stroke center in the Denver area, the closest suitable facility to the Corns’ residence.

Missy was discharged from the hospital to the care of Global Rescue paramedics, who accompanied her from the South African hospital to the facility in Denver, Colorado. 

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Missy Corn

A personal touch

Missy praised the Global Rescue paramedic who was at her bedside for weeks in South Africa.

“He knew everything that was going on medically with me and would explain it to me,” she said. “When I ended up back in the ICU, he came every day and kept track of me. He talked to my sisters and knew everything about my care and my doctor. When I didn’t know what was going on, he just handled it. Then when my husband left and I was there by myself, it was even more important to have him there.

She continued, “Anything I needed, he got it for me. He smuggled in blueberries because I was losing weight and couldn’t eat the food in the hospital.  I broke out in a horrendous rash from the soap they washed me with, and he went and got me little bars of soap so I wouldn’t break out. He held my hand when I needed it.

“He was amazing, all that he did for me.  If it weren’t for Global Rescue, I probably wouldn’t be here,” said Missy, emotionally.

Recovering back home

Upon arrival at the Denver hospital, Missy was transferred to the neurological unit for evaluation. 

After a successful transport home accompanied by two members of Global Rescue’s transport team, Missy was able to continue her recovery. Following an evaluation in Denver, she was transferred to an inpatient rehabilitation facility in Kansas. In March, she was discharged to her home.

“I’m working therapy five days a week and I can walk without a cane now,” said Missy. “The fine motor skills in my left hand are coming back slowly. It’s not where I need to be yet, but I’m trying to get back into my daily routine.”

Missy is on track for a good recovery. In fact, she and her husband already have plans to return to South Africa in September if she is well enough. Once again, they will head out on safari.

“I tell all my friends and family that if they’re doing any travel, I recommend Global Rescue highly,” said Missy. “We purchased annual Global Rescue memberships this year and it was worth every penny.”



Topics: evacuation, Travel Health, medical evacuation, Hunting, air aimbulance insurance, medevac insurance, Africa

Giraffe attack!

Posted by Member Services on Fri, Mar 25, 2016 @ 15:03 PM


Video of the giraffe that attacked Daniel Core, seconds before the incident

“I saw the giraffe pick up his right hoof and I thought, ‘he’s going to kill me.’”

While driving to their hotel inside Zimbabwe’s Mosi-oa-Tunya National Park, Daniel and Laura Core’s guide spotted two giraffes walking near the path. “The guide told us that it was OK to get out of the cart and take pictures,” said Daniel. “We were just filming the giraffes, didn’t get too close, and out of the corner of my eye is a really big giraffe coming from the opposite direction.”

An experienced veterinarian, Daniel was familiar with the signs of a hostile animal. “He didn’t lay his ears back, didn’t stomp, didn’t blow or anything like that. He just walked his way slowly up the game trail,” Daniel recalled.  

Laura, Daniel’s wife, began filming the bull giraffe as it approached.


When the giraffe was 20 yards away, Daniel’s guide picked up a branch and waved it in the air to scare it away. “About 30 seconds after that, I walked up to see what was going on. I heard our guide scream ‘Run!’” remembered Daniel. “In Africa, when your guide screams ‘run,’ it’s bad.”

Bull Giraffe Attack

The giraffe took one more step and swung its head “like a wrecking ball,” catching Daniel in the chest. The impact lifted Daniel into the air and threw him onto a pile of rocks. “I’ve been hit by bulls and kicked by horses, and I played football all through college. But, I’ve never been hit that hard in all my life,” he said.

Ten feet away, Laura was lying on the ground, “playing dead” so the giraffe would not attack her. “I saw the giraffe pick up his right hoof and I thought, ‘he’s going to kill,’” Daniel recalled. “Fortunately, my wife had dropped her purse about a foot and a half away from her torso. What the giraffe had his eye on was the poor purse. He came down on it and it just exploded.”

Daniel scrambled to his feet, grabbed his wife, and rushed to the cart. The guide gunned the engine and the three raced down the path.

After escaping the giraffe, Daniel took stock of his injuries. “I had about a three inch cut on my head and I could tell big contusions and bruises were coming.”

An Emergency Call to Global Rescue

Daniel and Laura went to the game reservation’s clinic to get patched up. With basic medical facilities and a registered nurse as the only healthcare options, Daniel turned to Global Rescue. He took pictures of all his injuries and emailed them to the Global Rescue Operations team.

Global Rescue’s medical team immediately reviewed his injuries and provided medical advice. Global Rescue’s team of physicians determined that there were no broken bones, no blood in his lungs, and no symptoms of a head injury. Daniel lucked out. He was bruised, but he’d be fine.

The Cores took another cart to their hotel room. “Right before we arrived at the hotel room, guess who’s standing there, straddling the path? The giraffe.” Fortunately, this time the Cores were able to pass by the giraffe without any conflict.

Everything Ends Well

“I was very happy and pleased with the way Global Rescue handled my case. I’m a small animal veterinarian and I deal with bad stuff all the time, but I don’t know everything. I felt like I was in good hands and that, if I needed anything, Global Rescue would be able to handle it.  Everything ended well.” said Daniel.

Undaunted by the giraffe attack, the Cores continued their vacation through Africa. “Everywhere we went, people would ask, ‘did you hear about the American couple that got attacked by the giraffe?’” Daniel recalled. “We’d say, ‘yes, we’re intimately associated with them.’” 

Giraffe attack, Global Rescue



Topics: Travel Health, Medical Advisory Services, Africa

After a plane crash in Myanmar, the long road to recovery

Posted by Member Services on Thu, Oct 15, 2015 @ 13:10 PM


Allan Lokos, Global Rescue, Susanna Weiss

(Courtesy of Fox News)

On Christmas Day 2012, Allan Lokos and his wife, Susanna Weiss, boarded a plane in Myanmar headed to Inle Lake, a popular tourist destination in the heart of the Shan Plateau and home to the Shwe Indein Pagoda – a white-washed stupa that enshrines a Buddha image and is surrounded by hundreds of ancient stupas.   The couple, who run a meditation center in New York City, were drawn to the region for its many temples and monasteries. 

Their lives changed forever when something went wrong during their approach for landing. The plane crashed short of the runway, broke into pieces and burst into flames.  Miraculously, Allan and Susanna somehow survived the impact and managed to pull themselves out of the wreckage through the fire and debris.  Both were badly injured, Allan critically.  Local rescue teams arrived shortly after the crash and rushed them and other survivors to a nearby clinic.

Susanna suffered broken vertebrae, and feared for Allan’s survival.  “I was told by the doctors that Allan was not going to make it,” she recalled. 

Myanmar, Global Rescue, medical evacuation

Allan’s injuries were life-threatening. He was in critical condition, with severe burns over 33% of his body including his head, face, neck, and hands. Not surprisingly, his injuries were well beyond the capabilities of the local clinic in rural Myanmar. 

Global Rescue was contacted by the couple’s tour operator and immediately coordinated the dispatch of an aircraft to transport Allan and Susanna to Bangkok, Thailand, for treatment at one of the best hospitals in the region. Global Rescue paramedic personnel deployed from the company’s Bangkok Operations Center met the couple at the hospital, where Allan was admitted to the Intensive Care Unit.

Once the extent of Allan’s injuries became clear, Global Rescue’s medical team consulted with Johns Hopkins Medicine specialists and determined that, given the severity of his burns, a transfer to the top burn center in Asia, located in Singapore, would give Allan the best possible chances in his fight for survival.

What followed was an evacuation by private, medically equipped ICU aircraft while Allan drifted in and out of consciousness.  While his memories of the flight and his admittance to the Singapore burn unit are spotty due to the trauma and treatment, which included several skin graft surgeries, Allan later recalled the comfort of seeing Global Rescue personnel outside his hospital room around the clock.

Global Rescue’s medical team and partners at Johns Hopkins remained in close contact with the Singapore physicians, overseeing Allan’s additional skin graft surgeries.

Knowing that Allan could decline rapidly from the severity of his burns, Susanna faced another extremely difficult choice: whether to move Allan home to the U.S. or keep him in Singapore for long-term treatment. She knew that with burns, in particular, the danger of infection is the biggest risk.  “I’ve kept him alive so far with the choices I’ve made,” Susanna pondered.  She decided to move forward with his transport home.

Allan Lokos, Global Rescue

(Courtesy of Allan Lokos)

Global Rescue transported Allan by ICU equipped air ambulance back to his home country hospital in New York City during a brief window when he was deemed stable enough to survive the journey.  Allan was stable throughout and the aircraft landed in New York without incident.  While their travels had finally had ended, both Allan and Susanna knew a long road to recovery awaited.

Susanna, now fitted with an orthopedic back brace, faced her own troubling medical issues, compounded by the psychological trauma of the crash and the physical toll of dealing with Allan’s care.  “I hardly had a life during that time,” she said. “All I would do is go back and forth to my apartment late at night, kind of fall asleep, and go back early in the morning to the hospital.”  She is still recovering from her injuries.

Two months after being admitted to a hospital in New York, Allan was released. Despite the homecoming, he was despondent. “That’s when you would think that finally things are going to return to some kind of normality, and it was anything but. I remember constantly thinking that I wanted my life back,” said Allan. “It was, for both of us, the most depressing time of our lives.  I came home 25 pounds lighter off of an in-shape frame. I was incredibly weak. I had no use of my hands at that time. There was literally nothing I could do for myself; I was totally dependent.”

Allan is the founder and guiding teacher of The Community Meditation Center in New York City.  He had practiced meditation for many years, studying with such renowned teachers as Thich Nhat Hanh, and ultimately visited Myanmar to enhance his spiritual practice and teaching.

Susanna partially credits Allan’s recuperation during this difficult period to his writing his book, Through the Flames: Overcoming Disaster through Compassion, Patience, and Determination. “Like the trauma therapy saved me, his writing saved him. He’s a teacher at heart, so he felt he would have something to offer.  That was his salvation,” Susanna said.

Allan’s spiritual training was instrumental in his physical and mental recovery. “The mental recovery was more difficult because that’s when things were really awful,” he noted. “On the physical side, literally from the moments right after the crash and then for the next two months, much of the time I was drugged, in shock, and not cognizant at all of things that were happening.  I have memories of very unpleasant procedures but physical pain is temporal. It can be very difficult but then it fades.” He noted, “I never have dealt with questions like ‘why me?’ or ‘why did this happen to me?’ and I think that was and continues to be a major part of why I’ve healed as well as I have.”

Despite their ordeal, Allan and Susanna have no reservations about traveling again. “I don’t think that we should alter our lives because of fear. I think we should be aware of what we’re doing, but I wouldn’t back away from something I wanted to do just out of fear,” said Allan.

Susanna said, “I don’t deny that the crash happened and that it has its effects, but I also don’t want that to determine how I live my life.” 

In fact, Allan and Susanna traveled to Africa in 2015, their first trip outside the United States since the plane crash.  

Susanna concluded: “At a time when I couldn’t handle anything else, there was nothing like the military calm of Global Rescue’s personnel. How could I have handled our evacuation? Even if I weren’t taking care of Allan all the time, I wouldn’t know how to do that. What was done was so competent, so steady.   I am grateful that they were there for us.”  

Allan Lokos, Susanna Weiss, Global Rescue(Courtesy of Fox News)



Topics: adventure travel, paramedic deployed, Global Rescue, air aimbulance insurance, medevac insurance, Africa

Hunter in remote Cameroon turns to Global Rescue: "Totally great."

Posted by Member Services on Wed, Sep 9, 2015 @ 13:09 PM
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Lieutenant Colonel Rick Steiner is a retired US Army Special Forces commander with 19 years of military experience. For the past 10 years, Steiner has relied on Global Rescue to be his “back up team” whenever he heads out on his hunting or fishing expeditions. “I’ve been to Afghanistan, Somalia, Uganda, Cameroon, Tanzania, and British Columbia, so having a rescue organization standing behind me that has the capability to come get me anywhere I might be is not a ‘nice to have’ -- it’s an absolute necessity,” said Steiner.

Steiner’s hunts take him to very remote areas. “All of the photos here are taken in the Sangha River area of southeast Cameroon, south of Lobeke National Park,” said Steiner. “On the other side of the river is the Central African Republic. We hunted the entire region as my outfitter there, Faro Lobeke Safaris, has over 500,000 hectares in two hunting blocks.

“The entire area is triple canopy jungle with a few villages and logging camps. There are no paved roads --only logging trails maintained by the logging companies. Local fauna includes lowland gorillas, forest elephant and buffalo, bongo antelope, forest sitatunga, various duikers, leopards, a wide variety of monkeys, chimpanzees, and assorted snakes and insects. Daytime highs in May are around 100 degrees F, with 85% humidity, and it rains about every other night. The local people are baka tribesmen, also known as pygmies,” noted Steiner.

“It's a very tough place to hunt. I've taken just about every species available on two separate hunts there. You can only see 20 yards or less in the jungle, and you’re wet all the time -- sweat, rain, or a combination. But it's incredibly rewarding to hunt the place. Needless to say, there are a lot of hazards -- food, water, the gorillas, elephant, buffalo, snakes, car accidents -- so it's very important to be good at personal health management, risk management, and also to have a good medevac plan.”

This past spring, Steiner turned to Global Rescue for assistance when he was feeling feverish while traveling. “I called to get advice on dosages for medicine I was taking. What I got from Global Rescue was a level of follow up and service that approached family practice doctor level of engagement. Totally great.”

Steiner concludes: “Global Rescue is the only service provider of its type that has earned my confidence. I simply won’t go on a hunting or fishing expedition without the peace of mind that comes from having a Global Rescue membership.”  

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Topics: Travel Health, medical evacuation, Medical Advisory Services, Hunting, air aimbulance insurance, medevac insurance, Africa

“Never in a thousand years did it ever occur to me that I would be the one that needed the help from Global Rescue.”-- The Angie Heister story, Part II

Posted by Member Services on Fri, May 29, 2015 @ 14:05 PM
Angie Heister, Global Rescue

Angie Heister and her husband, Robert

In Part I of Angie Heister’s story, she described the horrific attack by a Cape buffalo in Zimbabwe four years ago. Global Rescue conducted a medical evacuation and deployed our paramedics to her bedside.

In Part II, Angie is back home in Dallas after Global Rescue evacuated her from Johannesburg. She shares her struggles with transitioning to her new life, along with the satisfaction of mentoring others and of traveling again.

Part II

Coming home

We were back in Dallas on the way to Baylor and the Global Rescue paramedic told the driver to slow down on the turns since I didn’t have good balance.  He was watching out for things like that. He took the best care ever, ever, ever.”

After approximately six weeks in rehab, Angie was discharged to go home in August 2011.

“The first six months were pure hell,” said Angie. “You have to learn to take care of your bladder and your bowels, and trying to transfer and not fall, just so much. We had to have our bathroom remodeled because I couldn’t get in the shower. I had hired a caregiver to stay with me.  At first I had to have 24- hour support, so it was the caregiver, my daughter, and my husband. Gradually I got stronger and started with two hours all by myself. It was May 2012 before we let the caregiver go and I was truly ok just to be by myself in the house.

“To put it in perspective, I was a software consultant before the accident.  I traveled a lot. I was executive platinum and traveled 100,000 flight miles a year. I was at home two weekends a month usually.  I went from that lifestyle to a complete shut-in except for weekends. It was a shock. It just turned my life upside down."

Looking ahead

Four years after that fateful day, Angie maintains a positive outlook on life, despite remaining paralyzed from the accident.  Her determination brought her to where she is today, enjoying traveling and her independence while helping others cope with the transition to life in a wheelchair.

“I took classes so I could drive again in October 2012, and bought a van that is modified with a ramp and hand controls. It was months before I dared to get on the highway. It was like learning to drive again but I was terrified.  Now I drive to a lot of places every day by myself, even the highway. It’s no big deal but it really took a long time to get back to that. Now I’m perfectly good: I go places by myself all the time. If my husband is out of town, I’m ok in the house by myself, even during the night.

Importance of mentoring

“I had incredible support early on. There was a lady named Lynn I had worked with and when I was lying in the hospital in Africa, I remembered her coming to work in a wheelchair. There wasn’t anything special about it.  To me, she’s superwoman. She has been in a wheelchair for 30 years and is so strong and independent. She won a silver medal on horseback at the Paralympics in Australia. Lynn would come over and show me things. For example, I was having trouble getting up a little one-inch step from the garage into the house. Now it’s no big deal, but at the time I didn’t have the balance or the strength, so she showed me a different way to do it. She told me that there were things like this they’ll never show you in rehab. You’re only going to learn this from other people in chairs. She was so right.

“I'm actually mentoring some ladies now. Statistically, people who end up with spinal cord injuries are usually young males between 15 and 30 years old, basically risk takers. A 50-year-old grandmother is not your usual spinal cord injury patient. So, occasionally when they have ladies who have gone through some car wrecks or other accidents, (Baylor) has called me. I try to help these ladies and tell them that when I came home from the hospital, I couldn’t do such-and-such either, but I do it all the time now. I try to give them that encouragement and tell them to keep working at it.

“Lynn told me it would take two years to adjust, but I think it’s more like three. Most days now it’s no big deal, but occasionally I have a bad day or something happens that I can’t do and it’s so frustrating. The whole family has adjusted. They say it’s not just the individual who goes through this; it’s your whole family because everybody has to adjust. It took a long time to get there and it took a lot of work and a lot of support from family.

Traveling again

“We’ve started traveling,” continued Angie. “It took about a year but we’ve gone to Los Angeles several times to see family. My husband and I took a vacation and traveled to New England in September. We’ve been to Vegas a few times, and to Florida and North Carolina.  We travel a lot so that’s good.

“During one of our trips, we spent an evening with one of the Global Rescue paramedics who deployed to help us.  It was wonderful to see him. What does this tell you about the people at Global Rescue when, so many years later, we’re still staying in touch?”

Angie’s advice

“As I look back, I’m so thankful that we had a Global Rescue membership before we traveled,” said Angie. “My husband had been to Africa twice before and had had such a wonderful time. He loved it and wanted to share that with me. I was going with him on this trip. I’m the non-adventurous type and I insisted that we get it. He had seen Global Rescue at one of the safari conventions and was familiar with it so we bought the memberships.  It never occurred to me I would be the one who would need it. I was always thinking, ‘It’s going to be my husband. What if something happens in the middle of the hunt or if he gets hurt by an animal?’ Never in a thousand years did it ever occur to me that I would be the one that needed the help from Global Rescue. I’m guessing it would have cost somewhere between $100,000 and $300,000 to get me home had we not been Global Rescue members.

“Any time my friends are traveling anywhere, I tell them they must get a Global Rescue membership.   People don’t understand that travel insurance is so different than having Global Rescue personnel come to you and personally take care of you and bring you home. I can’t imagine my husband being able to get me home alone and having no one else to help me make the flight home. It’s just not the same when you’re in that kind of situation. You really need what Global Rescue provides. You need somebody there who has access to resources and experience and knows what to do, because you’re just lost and in shock and you just don’t know what’s going on. You’re so short sighted, just trying to get through the next day. You think, am I going to be breathing again tomorrow? You’re not in any kind of shape to be making arrangements to fly home.”

Angie’s advice for travelers:

--If you’re traveling to an area that’s not very well developed, do some research to get an idea of what hospitals and services are in the area. Is it like the U.S. where you get treated and then pay or do you have to pay before they admit you?

--Check whether your health insurance works in places you are traveling to and determine if you should purchase a special health insurance policy.

--Carry a satellite phone and extra batteries.

--Have a Global Rescue membership.

“I’m one of your best salespeople,” said Angie. “Anytime anyone is traveling, I tell them, ‘You’ve got to get Global Rescue.’ I can’t even imagine what would have happened had we not had Global Rescue. I would have ended up in Zambia in a less-than-stellar hospital. I might not even have lived had I not gotten to a tier-one trauma center. I would have gotten an infection in that wound. The fact that I never got an infection is a miracle and I know it’s because I got to a good hospital. As you probably know, I think very highly of Global Rescue.”

Topics: medical evacuation, air aimbulance insurance, Field Rescue, medevac insurance, Africa

"It was four seconds from the time I saw the animal until it gored me." -- The Angie Heister story, Part I

Posted by Member Services on Mon, May 18, 2015 @ 17:05 PM
Angie Heister, Global Rescue
         Angie Heister and her husband, Robert

Part I

Walking through the Tsitsingombe River Valley in Zimbabwe four years ago, Global Rescue member Angie Heister had no idea that her life was about to change dramatically. Angie and her husband were 10 days into their trip.

“Our guide was shooting birds to cook for us for lunch,” said Angie. “We’d already finished the dangerous game hunting and were in an area where we believed there weren’t any buffalo.  We were going down a dirt road with the grass about 8 feet tall around us.  With the direction of the wind and the noise we’d been making, that buffalo really should not have been there. He should have gone. Animals will usually run away when they see you but this animal didn’t. He waited for us. You never know what’s in the mind of a wild animal, but I often wonder if maybe he was injured and didn’t want to move, and we got too close and scared him. It was a loud sound, almost like a roar. I yelled ‘lion’ and took off running before I saw the animal.”

The male Cape buffalo emerged from behind a ziziphus bush and came rushing toward Angie and her husband. The bull first hit Angie’s husband, knocking him over. Angie was next.

“It was about four seconds from the time I saw the animal until it gored me. It just happened so fast,” she said. “The horn gored me, and I was thrown. What I didn’t know at the time was that it dislocated my spine. The animal had knocked my husband unconscious. The next thing I know, I’m lying on the ground. I’d heard stories about these animals and how mean they are, so I was trying to cover my head with my arms because I was expecting the animal to come back. That’s the reputation they have.  It’s a miracle that the animal did not come back. He kept going.

cape buffalo

“I realized I couldn’t move my legs but I wasn’t really processing what that meant,” Angie continued. “I didn’t realize that I was bleeding.  The professional hunter came over to assess the situation. He and the guide realized I couldn’t walk, but didn’t realize how much I was bleeding. I knew was having trouble breathing, and it was all I could do to say, ‘I can’t breathe. I can’t breathe!’  We didn’t know it at the time but my ribs were broken and my lungs had collapsed.”

Angie was losing blood quickly, with a gaping wound on her left side. Their guide attempted to stanch her bleeding before bringing her to the nearest suitable landing area for a helicopter. He called Global Rescue.

A helicopter arrived within an hour and transported Angie to a facility in Victoria Falls. In the emergency room, she was stabilized and her injuries were assessed. She had no sensation in her lower extremities and had lost a life-threatening amount of blood.

Global Rescue physicians consulted with Angie’s attending physician and recommended that Angie be transported immediately to South Africa. Global Rescue performed a medical evacuation, bringing Angie via a medically equipped jet to a world-class trauma center in Johannesburg.

“Luckily it was decided that Global Rescue could take me to Johannesburg, which was a fantastic thing,” noted Angie. “It was a tier one health center -- a fantastic hospital with great medical care. Later, I did some research which confirmed it was a really great hospital. But at the time, all you know is that you’re in a country that you didn’t plan to go to, you’re in a hospital, you can’t move your legs, and you can’t feel your legs. You just don’t even have any idea what’s ahead.”

In Johannesburg, Angie was evaluated by neuro and trauma surgeons. In the meantime, Global Rescue dispatched the first of three paramedics to oversee her care. After a thorough review of Angie’s condition with specialists from Johns Hopkins medicine, the physicians determined that she required emergency surgery to fuse the vertebrae in her spine. The buffalo attack left her spinal cord severely bruised and her lower extremities would remain paralyzed for an unknown period of time.

“The trauma surgeon cleaned out the wound and tried to determine the extent of my injuries while trying to keep me alive,” said Angie. “The doctor later told me that the wound was big enough to fit his wrist and forearm through, and that he could see my bowels and the bottom of my lungs.  It really is unbelievable that the horn didn’t hit an artery and I didn’t bleed to death. They said my spinal cord was dislocated and they needed to do surgery, but it would probably be two weeks before I was stable enough for that surgery. They put rods in my spine, and the doctors told me the area was very bruised and swollen.

“Global Rescue sent over their first paramedic to assess my situation,” Angie continued. “My husband was still in shock. Family had asked if they should come over but he told them no because he still didn’t know what was going on. He said several times that it was a tremendous help to have Global Rescue’s paramedic there to sit down and explain to him all the different things that were happening to me, and to say ‘we’re checking everything that they’re doing and what they’re doing is the right thing.’ You just can’t imagine the feeling when you’re that far away from home and in shock. You just can’t process what happened. Having Global Rescue there was an incredibly important thing.

“Global Rescue sent a second paramedic who took charge of gathering all of the medical tests and coordinating with the doctors there to validate that I was getting the right treatment.  Before the accident, I was a health nut.  I worked out four or five days a week, running and lifting weights.  I was in reasonably good shape. After the accident, I had trouble even holding a fork.”

As rehab progressed, the Global Rescue team worked closely with Angie on her options for rehabilitation back in Dallas.

“Global Rescue started the conversation about where to take me when I got home,” said Angie.  “I didn’t know anything about rehab centers, yet it looked like I would have to go to one. At this point, I didn’t realize that I would be paralyzed for the rest of my life, you know? My thinking was, I had the surgery and the doctor said I’ve got to give it six months. I thought I would start working on learning how to live like that, just in case. I wasn’t going to wait six months before trying anything. But it hadn’t set in mentally that this was going to be the new world.

“We were looking at rehab places in the suburbs of Dallas Metroplex.  Now I laugh when I drive around and see all these little places because most of them are guaranteed to get you back on the football field really fast. They’re all geared toward a high school sports injury. I didn’t realize what a specialized rehab it is for spinal cord injury.  Global Rescue had been recommending Baylor as the best one.  As I look back, so much of the advice we received from Global Rescue was so critical because at the time, we just didn’t know anything.

“At the same time, Global Rescue began to discuss how we would be getting back home. There were countless logistics that Global Rescue handled that we would never have considered – what type of aircraft, ideal countries in which to refuel, and on and on.  The medical oversight by Global Rescue was fantastic. The Global Rescue paramedic suggested that I do more rehab before I traveled. At the time, I thought he’d lost his mind. Now looking back, I can see that he was 100% right.

“Having the Global Rescue team look at my situation and say, ‘In this many weeks you should be so much stronger and then you should be able to do this’ – well, it was just imperative. I don’t quite have the words to explain how important it was having Global Rescue help us figure out where we were going to be in a day or a week or a few weeks, because we were just lost.

“After I was moved to the rehab unit of the Johannesburg hospital, I was learning how to transfer from the bed into my wheelchair or from the wheelchair into another seat. It’s a very hard thing to learn. A few days before we were scheduled to travel, Global Rescue’s third paramedic arrived. He was wonderful.  I can’t even imagine had it been just my husband and me trying to get home. There’s no way physically we could have done it.”

Global Rescue evacuated Angie back home to Dallas.

(Part II to follow)

Topics: evacuation, paramedic deployed, medical evacuation, Global Rescue, Hunting, air aimbulance insurance, Field Rescue, medevac insurance, Africa

Ebola: What's next?

Posted by Member Services on Mon, Feb 9, 2015 @ 14:02 PM

Global Rescue, Ebola, medical evacuation servicesIn January 2015, TIME Magazine published an article stating that the Ebola epidemic may end by June 2015 in Liberia. That outcome can be achieved, according to researchers, only if current hospitalization rates continue, as well as changes in cultural norms and burial practices.

As the focus shifts to ending the Ebola epidemic in the affected region of West Africa, there is cautious hope. According to the WHO situation report for 28 January 2015, there were fewer than 100 new confirmed cases reported in a week in the three most-affected countries (Guinea, 30; Liberia, 4; Sierra Leone, 65) for the first time since the week ending 29 June 2014. However, the WHO situation report for 4 February noted that the weekly case incidence increased in all three countries for the first time this year. There were 124 new confirmed cases reported in the week to 1 February.

While travel and commerce have resumed in other regions of Africa amidst decreased Ebola-related concerns, travelers to Africa should remain vigilant.

Global Rescue advises members to:

-- Adhere to the U.S. Centers for Disease Control and Prevention (CDC) warning against non-essential travel to Guinea, Liberia and Sierra Leone. Travel to these affected West African countries should be avoided unless absolutely necessary. 

-- Pay attention to U.S. State Department and WHO updates. Follow the World Health Organization guidelines.

-- While hospital workers, laboratory workers and family members are at greatest risk of contracting the virus, individuals traveling to Ebola-affected countries should exercise basic health precautions including: 

-- Avoid areas of known outbreaks 
-- Avoid contact with infected individuals
-- Strict personal hygiene including frequent hand-washing should be adhered to while traveling in endemic areas 
-- Report any symptoms to health officials immediately

See more detailed recommendations in our previous post, Ebola: What you should know.

Contact Global Rescue at 617-459-4200 or with questions or concerns regarding Ebola.





Topics: Travel Health, Global Rescue, Medical Advisory Services, ebola, air aimbulance insurance, medevac insurance, Africa